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Our security measures for your South Tyrol holiday

Just feel safe!

The health of our guests and employees is very important for us and we would like to continue to provide you - more than before - a carefree and safely vacation.

We care about the actual situation and through many conversations and technical trainings, we made a lot of new acquisitions – since the summerseason 2020 we are up to this challenge! We have adapted our usual working procedures to the legal requirements, which have been approved by renowned immunologists and scientists of our Autonomous Province.

We at the Vitaurina Royal have always attached great importance to hygiene and cleanliness - now even more!

The specifications and requirements of Covid-19 are changing every 2 weeks by the South Tyrolean government. We immediately adapt them to our work routines. The following new hygiene standards are valid UNTIL RECALLED.

Status: 15. September 2020!

Reception and arrival
  • All our employees are highly sensitized, informed and prepared to be there for you with the highest possible care and security. They wear face masks and we daily measure and record the body temperature
  • At the reception we wear face masks, but we will welcome you as usual very warmly with a big smile - we only renounce to the usual handshakes and to hugs or kisses from our regular guests
  • You can already check-in online from home to avoid long waiting times at the reception using the link in your confirmation email
  • Inside the entire hotel we maintain a distance of 1 meter between us and other people
  • To make the check-out as uncomplicated as possible, we can send you, if requested, the invoice to your email address for checking the evening before. Payment is than made at the reception. The room key cards are disinfected after each departure
  • You can disinfect your hands in the entire building
Hotel Vitaurina 29
Rooms and hotel area
  • Daily cleaning of the rooms with even more care and attention to surfaces of the "critical points" (door handles, handrails, keypads, light switches, etc.)
  • We work with professional cleaning agents which have an antibacterial and antiviral effect. For disinfection we use the professional and special cleaning agents from the local company "Hygan"
  • Housekeeping employees are specifically trained for the new hygiene measures
  • Thorough disinfection of all rooms before a new arrival with an aerosol disinfection machine "Micro Defender System" (99.85% of all bacteria and viruses are eliminated)
  • We use new cleaning rags and fresh cleaning water for each room
  • The entire hotel bed linen is professionally cleaned by our local partner "Hotex", the towels and table linen are cleaned directly in our house, subject the environmentally friendly washing processes at over 60°
  • Your private hot tub in the suites is cleaned and disinfected with the prescribed amount of chlorine and we regularly check and record the water values
Kitchen, Restaurant and bar:
  • All our employees are professionally trained. They keep the minimum distance to each guest and wear face masks - in the kitchen during preparing dishes as well as in service
  • The restaurant area, winter garden, the parlours and the bar area as well as all common rooms are now organized in such a way, that the guests have the possibility to keep the required minimum distance (some places are temporarily closed or separated with plexiglass or wooden wall partitions)
  • Breakfast buffet: we have extended our breakfast time in the morning and now you can enjoy our delicious breakfast buffet from 07.15 to 10.15 a.m. – we only ask to wear your own face mask
  • Dinner: in the evening you can either enjoy our tasty salad and antipasti buffet with mouth protection
  • We ask for your understanding that children under 12 years cannot serve themselves at the buffet. Parents serve their children or our staff will help you
  • The bar is open continuously from 07.30 a.m. to 10.30 p.m. and we will continue to serve you directly at the counter or at the table on the sun terrace in front of and behind the hotel
  • It’s possible to book our new chilly wine cellar as a special location for your dinner in absolute privacy for an extra charge of € 50,00 (capacity max. for 6 persons of the same family)
Swimming pool, sauna and wellness area
  • The swimming pool and the whirlpool can be opened due to the latest legal regulations! A minimum distance of 1 meter is required and we regularly check the water equivalent
  • The pinewood bio-sauna (65°C) and the acacia-sauna in the garden (85°C) can be used with the valid distance rules without hesitation due to the high hygiene standards
  • The steam bath and the infrared sauna will remain closed because of the low temperature
  • The “Kneipp” basin in the wellness area can be used due to the controlled chlorine supply
  • The outdoor area with sunbathing lawn, Kneipp course and four-poster beds are freely accessible, just keep the safety distances to other people
  • We offer all massages and treatments with all necessary and prescribed protective measures and measure each guest the body temperature before beginning
  • The fitness room can be used daily - please keep a safe distance. Disinfectants are available.
  • In the children's playroom, we also suggest the safety distance and ask you, that only a maximum of 2 children or several of the same family stay there at the same time

 

 

Active Summer
  • The Active Mountain Holidaypass programme for our guests has also been adapted to the safety regulations and is only possible by reservation one day before and with a limited number of participants. We take over all costs for our guests and go now in advance payment. Therefore, we kindly ask to dismiss the booked activities, as they cannot be cancelled anymore.
  • If you like to order a packed lunch for your excursion (at extra charge), we ask you to do it already one day before at the reception – orders at the same day are accepted only upon availability and after 08.30 a.m.
  • The public transport tickets for our guests are still free of charge! Trains and busses are cleaned daily and the distance rule also applies there

 

The safest place for relaxing, carefree and fantastic activities is THE FREE NATURE! Explore the most beautiful places in the Ahrntal, Pustertal and its side valleys as well as the Dolomites. Wonderful summit experiences and bicycle tours will certainly enchant you! In the valley of the water - here in Mühlen in Taufers - you can tank up strength and energy for your everyday life at home...

 

We are looking forward to welcome you soon!

 

Our special cancellation terms

for summer 2020

100% FLEXIBILITY - 0% PRE-PAYMENT

Your South Tyrol holiday can be cancelled easily and free of charge!

The situation at the moment concerning the Corona virus covid 19 has turned over the whole world. It is a particular situation, which brings a lot of trouble with it. Also the planned holiday will be difficult to handle, because most of the reservations has been to fix 1 month before arrival with a deposit.

For this reason and because of the force majeure, which nobody has in one’s grip, we decided to apply special conditions for your long desired summer holidays:

  • no pre-payment for reservations until 25.10.2020
  • only creditcard details for guarantee for fixed booking
  • free of charge cancellation until 1 week before arrival (only in relation with Covid-19)
  • as from the 7th day before arrival in case of cancellation we calculate 80% of the booked stay

Please verify the usual booking conditions for winter 2020/2021 ->

That's amore 5=4
10.06.-10.11.2020
332.00
Free skipass weeks
12.04.-12.23.2020
336.00
Early Booking Bonus
12.04.-04.18.2021
325.00

"3rd consecutive year to Campo Tures ...
The hotels looks great, the rooms are very cozy, the staff is really nice.
This year I booked an under roof room and I was really surprised of seeing how beautiful are the room even under the roof!
Food is delicious, the owners are friendly and they will help you with anything you need."

EmiMan81 on tripadvisor

"Really nice and friendly hotel...
The stuff in the hotel is very nice. The front office gave very good recommendations of hiking routes. Everyone is very friendly and the rooms are very nice. Food is good. I would recommend this hotel."

Su H on tripadvisor